Your Privacy,
Our Promise.
Every stitch of trust is earned, not assumed. Here is our commitment to how we handle your personal information — with complete transparency.
Welcome to MR.DENIM. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order. By using our services, you agree to the practices described here.
Information We Collect
We collect information you directly provide when creating an account, placing an order, or contacting us:
- Personal Information: Name, email, phone number, and delivery address
- Order Information: Products purchased, quantities, and payment method (COD)
- Account Information: Username, hashed password, and preferences
- Communication Data: Messages via contact forms or email
We also automatically collect technical data including IP address, browser type, pages visited, and device information.
How We Use Your Information
- Process and fulfill your orders including shipping coordination
- Send order confirmations, shipping updates, and delivery notifications
- Create and manage your customer account securely
- Respond to your customer service requests
- Send promotional emails and new arrival alerts (with consent)
- Improve our website, products, and customer experience
- Prevent fraud and ensure platform security
We will never sell your personal information to third parties for their own marketing purposes. Your data is used solely to serve you better.
Sharing Your Data
We only share data with trusted partners under strict confidentiality:
- Courier Partners: TCS, Leopard and similar receive your name, phone, and address for delivery
- Payment: We use Cash on Delivery — no payment card data stored on our servers
- Analytics: Aggregated, anonymized data only — never personally identifiable
- Legal Authorities: When required by law or court order under Pakistani jurisdiction
Cookies & Tracking
- Remember shopping cart contents between visits
- Keep you logged in to your account securely
- Understand how visitors use our website (anonymized analytics)
- Remember preferences such as saved addresses
We use session cookies (deleted on browser close) and persistent cookies (stored up to 24 hours). You can disable cookies in browser settings, though some features may be limited.
Data Security
- Password Hashing: All passwords encrypted with bcrypt — we cannot read your password
- Secure Sessions: HTTPOnly and SameSite flags prevent session hijacking
- CSRF Protection: All forms protected against Cross-Site Request Forgery
- Input Validation: All user inputs sanitized before database storage
- SQL Injection Prevention: Prepared statements on all database queries
- Limited Access: Only authorized personnel can access customer data
Your Rights
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct any inaccurate information at any time
- Deletion: Request complete deletion of your account and associated data
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request your data exported in a portable format
Email privacy@mrdenim.pk or visit our Contact page. We respond within 14 business days.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from minors. Contact privacy@mrdenim.pk if you believe your child provided us data.
Our Kids collection may be browsed and purchased by parents and guardians. Account creation and checkout require users to be 18 years or older.
Policy Changes
We may update this Privacy Policy periodically. When significant changes are made:
- The Last Updated date at the top of this page is updated
- An email notification is sent to all registered customers
- A prominent notice is displayed on our website
Continued use of our website after any changes constitutes acceptance of the updated policy.
